24/7 Emergency

For emergency enquiries please call:  603-2160-0999 at any time.In the event of an emergency, time is of critical essence. At our Emergency Department, we take every care in ensuring your visit is as easy and hassle-free as possible. The Centre does away with lengthy administrative processes, to make sure you receive the right care and attention as quickly as possible, and our specially-trained medical officers and specialists are always on hand.

What happens when you arrive at our Emergency Department?

Assessment

• First you will be seen by a triage nurse or paramedic, who has received special training to assess how quickly you need treatment, and where the treatment will take place.
• The triage nurse/paramedic will ask you questions about what brought you to the Emergency Department and about your general health. Your pulse, blood pressure, temperature and breathing rate will be taken and a quick registration will be done.

Note: Some tests or procedures require you to have an empty stomach, so please check with your triage nurse/paramedic accordingly.

Registration

• Depending on your medical condition or assessment, you may be sent to the appropriate area of the department to be seen immediately by a doctor. A friend or relative can register for you if you are unable to do so.
• Leave your personal belongings and valuables with a friend or relative. Otherwise, please inform a member of our staff and your items will be stored by our security.
• Patients are seen at triage and registration on a first-come-first-served basis. Once you have been assessed, you move into a line based on the severity of your symptoms. This is revised constantly, to ensure that the most urgent cases are treated first. Please let our staff members know if your condition changes while you are waiting.
• The clerk will ask you for your Identification Card/Passport, name and address, your insurance card if you have one and your emergency contact details in the event that we need to reach you to discuss test results that return after you are sent home.

Receiving Treatment

• In the treatment area, a primary nurse will assess your condition and be responsible for your care while you are in the Emergency Department.
• A doctor on duty will attend to you as soon as he/she is available. Tests or procedures will be ordered as needed.
• Depending on the severity of your condition and/or test results, the doctor at the Emergency Department may:
  • Send you home with home care instructions and make arrangements for you to see a specialist at our Outpatient Clinic if necessary, OR
  • Refer you to a specialist who will most probably admit you to the hospital for further treatment or observation.

Note: Patients requiring urgent care will be treated first. However, we will do our best to minimise the waiting time for all patients. If you do have to wait, a nurse will be nearby to answer your questions and monitor your condition.

Post-Treatment

• If you are discharged after your treatment, you will receive home care instructions and you will be advised to follow-up with a specialist at our Outpatient Clinic or with your own family doctor. Routine questions about your condition should be addressed by the follow-up medical practitioner.
• You may be given specific signs to watch out for. If your condition deteriorates and you are concerned, return to the Emergency Department at once.

Note: There may be delays in obtaining your test results from the laboratory or X-ray departments.

If you have questions, please call the Emergency Department at 603-2160 0999 at any time. We will be more than happy to assist you.

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