Prince Court Medical Centre’s eHealth is available via two platforms – eHealthChat and eHealthConsult. Both services give you an alternative channel in addition to walk-in appointments, to consult your doctor of choice.
It is a hassle-free, private and secure digital platform for your follow-up consultation at the comfort of your home, or anywhere at your convenience.
You have a choice to have a quick chat with your selected specialist via eHealthChat, a FREE 10-minute conversation on video or call about general wellness and advice.
This is meant for follow-up consultations with your existing specialist at Prince Court Medical Centre.
It is an alternative channel in addition to your follow-up appointments to ensure that you continuously receive your medical consultation at our hospital. If there are medications prescribed to you after consultation, you can choose to have it delivered right to your doorstep or self pick-up at our hospital.
At Prince Court Medical Centre, we go above and beyond for your needs.
Virtual consultation with top specialist of your choice from the comfort of your home
Note: It is still important for you to meet the doctor in person. This allows the doctor to proceed with the medical assessment which includes visual and physical examinations and initiate the treatment recommendations. What can I expect from the doctor with a 10-minute conversation on eHealthChat?
What is the difference between walk-in appointments at the hospital vs eHealthChat and eHealthConsult?
Will there be any charges for eHealthChat?
Do I have to register before making eHealthChat?
Do I need to setup an appointment if I’d like to consult a doctor via eHealthChat?
Is eHealthChat available on mobile app?
What about the need for a physical examination or a medical scan?
Who are the doctors on eHealthChat?
Can doctor prescribe medications to me via eHealthChat?
What are the hours which the services is available?
Can I make a walk-in appointment at the platform too?
Can I cancel or reschedule my appointments?
How far out can patient book appointments?
How long will an appointment take?
Can more than I person access the video consultation session simultaneously?
For cases which would need follow up, how will that appointment be made?
Is eHealthChat available for international patients who call from overseas?
How would you ensure the privacy of the patient’s call?
What happens if the call gets cut off halfway?
Why do I need eHealthConsult?
What is the difference between making an appointment at the hospital vs eHealthConsult?
Do I have to register before eHealthConsult?
Is eHealthConsult available on mobile app?
Do I need to setup an appointment if I’d like to consult a doctor via eHealthConsult?
What about the need for physical examination or medical scan?
What are the hours which the service is available?
Who are the doctors on eHealthConsult?
Can I make walk-in appointment on the web portal too?
Can I cancel or reschedule my appointments?
How far out can a patient book appointments?
How long will an appointment take?
Will a reminder be sent to me about my appointment booking as the date gets closer?
Who can consult via eHealthConsult?
Is eHealthConsult available for international patients who call from overseas?
The following conditions are also NOT suitable for eHealthConsult: For example, if you are making an appointment for your mother and father with two separate doctors under the same account, your appointments must be scheduled at different time slots. What conditions are not suitable for eHealthConsult?
How is the diagnosis made without any physical observation done?
Can I request to consult the same practitioner for every consultation?
Can I schedule two appointments for two of my family members at the same time using the same account?
Can more than one person access the video consultation session simultaneously?
How long would it take for the doctor to prepare a written diagnosis and prescription after consultation?
For cases which would need a physical follow up, how will that appointment be made?
Will I be able to exit the online web portal while waiting for my receipt to be uploaded into the system?
How do I obtain Medical Certificate (MC) if I need one?
How do I keep track of my medical health file?
How would you ensure the privacy of the patient’s call?
What happens if a call gets cut off while I am on my video conference consultation?
Is it safe to use my debit/credit card on eHealthConsult?
Can I claim payment made to eHealth from my insurance provider?
Would I get a refund if I am unable to connect to the video conference consultation call?
How do I obtain a medical certificate (MC) if I need one?
Where do I view or download my medical health file?
How do I download my receipts for claims?
Where can I view or download the itemized billing including prescription?
How will my medications be packaged and delivered?
Who can I contact if my medication package is not complete?
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